Punctuality

• Please arrive 5-10 minutes early for your session to settle in and prepare. Late arrivals disrupt the flow of class and impact other participants.

• Late Arrivals: For safety reasons, if you arrive more than 15 minutes late, you will not be allowed to join the class.

Cancellation Policy

• We ask that you cancel classes or private sessions at least 24 hours in advance to avoid a late cancellation fee. This allows our teachers sufficient time to offer your spot to another client.

• Cancellations can be made via email, text, call, or voicemail.

• Late cancellations or no-shows within the 24-hour window will result in the loss of the session from your package or your credit card on file charged for the full session.

Parking

We’ve got you covered! There is street parking available, as well as two convenient public parking lots nearby.

Note: While we want your visit to be seamless, we cannot take responsibility for parking tickets, towing, or fees. Please park smart so you can enjoy your session worry-free!

Class Etiquette & Safety

• Our studio offers guided workouts by certified teachers through private sessions or group classes. To ensure your safety:

• Follow the instructions and modifications provided by your teacher.

• Engaging in self-led activities or exercises outside of what is demonstrated by the teacher is not permitted.

• Do not use the equipment before or after your session without teacher supervision.

• Failure to follow these guidelines may result in a request to leave the session, and future bookings may be declined if policies are repeatedly disregarded.

Liability Waiver

All clients must have a signed liability waiver on file before participating in any session. When your account is created you can digitally sign the waiver or you can sign when you come into the studio.

Refund Policy

We do not offer refunds unless a class is canceled by South Beach Pilates.

Personal Belongings

We are not responsible for lost or stolen items. Our studio maintains a lost and found section, and unclaimed items will be donated or disposed of after 45 days.

Photos & Videos

• Photos or videos taken inside the studio may not include other clients unless you have their express permission.

• Any images or videos captured within the studio may not be used to promote unauthorized services or for commercial purposes without explicit permission from South Beach Pilates. Unauthorized use may result in legal action.